bedstory faqs


Mattress Info

What kind of foam is used in the mattress?
We use a combination of proprietary memory foams and responsive foams to create a universally comfortable feel with a top layer of memory foam, a second and third layer of convoluted foam that adds just the right amount of bounce and support. We decided to use memory foam as the top comfort layer because it provides greater pressure relief, more conforming support and provides superior spinal alignment which is paramount to helping your body recover. Memory foam also significantly reduces motion transfer, meaning you won’t be disturbing your partner during sleep.
Will it disturb my partner when I get in/out the bed?
No! We use 2.5 inches Pure Memory Foam as the top layer, it significantly reduces motion transfer, the edge is just as sturdy as the rest of the bed even when you get in/out of bed, meaning you won’t be disturbing your partner during sleep.
Does this mattress "sleep hot"?
No! The mattress cover is made of knit fabric, which absorbs moisture, dries quickly, and helps the body breathe. Inside the mattress, the 7 inches Convoluted Foam keeps the air flowing, ensures sleeping in a thermal comfort zone.
Does the mattress have a smell?
Unlike other Memory Foam Mattress, BedStory Lavender Memory Foam Mattress comes with sweet scent due to the Lavender essential we infused. Lavender is a natural air purifier and also relieves stress, science has proved this. And this is the key point to improve sleeping quality.
How firm is the BedStory Lavender Memory foam Mattress?
BedStory mattresses offer maximum comfort at a balanced firmness and softness. Constructed with 2.5 inches Pure Memory Foam Layer,7 inches Air-Circulation Foam Layer,2 inches High-density Support Foam Layer inside the mattress. This ergonomic design enables the mattress to mold to the sleeper's natural shape and keeps you cool while you sleep.
How to measure your mattress?
1. Place a hard edge ruler at the bottom edge of mattress. 2. Measure to the highest point. 3. Include the height of the pillow top, foam pad or any area that the encasing needs to zip around.

Pillow Info

Do I need to fluff the pillow after unboxing?
Yes, you do need to fluff the pillow! In fact, it’s best to fluff it often (daily, if possible) to keep your pillow looking and feeling fresh. We designed it to be easily revived with a quick fluff. While most pillows are filled with batting or garnetted fiber that tends to bunch or clump, each fiber cluster in the Bedstory pillow is individually blown into it. This advanced process keeps the fill from bunching and also allows it to be easily rejuvenated. If you neglect to fluff regularly, your pillow may compress and flatten over time, but it will always bounce back with a little love.
Is it possible to adjust the height of my pillow?
Yes, if you choose our Cool and Warm Reversible Pillow, it comes with a small foam bag, so removable outer cover allows you to adjust the loft of your pillow by adding or removing pieces of shredded memory foam to get the thickness you desire.
Why is it called Cool and Warm Reversible Pillow?
The Cool and Warm Reversible Pillow adopt two kinds of materials on pillowcase to serve you all year round. One side is cooling fabric to keep you cool and refreshing on summer nights, and the other side is soft long flannelette to warm you up quickly on winter nights, you just need to flip it over as season changes.

Shipping & Return

When can I expect to receive my BedStory products?
Our products typically ship out of their respective facilities 1-2 business days after you place your order and then take between 3-7 business days in transit to arrive at your door. To streamline production, different products may ship from different facilities, meaning multi-product shipments may not always arrive together. Once your product ships, you’ll receive a shipping confirmation email with a tracking number. And the products you order will be sent from our warehouse. Details: US Warehouse: 4101 W 42nd Pl, Chicago, IL 5660 Lindbergh Ln,Bell,CA ; 60 Enterprise Ave N,Unit 4,Secaucus,NJ ; C/O 300 W Airtex Blvd, Suite 200, Houston, TX CA Warehouse: 7995 Winston Churchill Blvd.Brampton, ON L6Y 5Z4 CA 5225 Boundary Road Navan, ON K4B 0L3 CA
Do I pay for shipping?
Shipping is on us – we wouldn't have it any other way!
You will be refunded for the cost of the mattress, topper (less any discounts) once the mattress or topper is removed from your home. Please email us at to initiate a return. If you paid online, your refund may take 1-3 business days to appear on your account.

Contact Us Directly

Still can't solve your problem?
Please contact us by email:, and we will reply you usually in 12 hours.
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