bedstory faqs


Mattress Info

What kind of foam is used in the mattress?
We use a combination of proprietary memory foams and responsive foams to create a universally comfortable feel with a top layer of memory foam, a second and third layer of convoluted foam that adds just the right amount of bounce and support. We decided to use memory foam as the top comfort layer because it provides greater pressure relief, more conforming support and provides superior spinal alignment which is paramount to helping your body recover. Memory foam also significantly reduces motion transfer, meaning you won’t be disturbing your partner during sleep.
Will it disturb my partner when I get in/out the bed?
No! We use individually wrapped coil systems as a support base, it significantly reduces motion transfer, the edge is just as sturdy as the rest of the bed even when you get in/out of bed, meaning you won’t be disturbing your partner during sleep.
Does this mattress "sleep hot"?
No! The mattress cover is made of knit fabric, which absorbs moisture, dries quickly, and helps the body breathe.
How to measure your mattress?
Please follow the steps as follows:
1. Place a hard edge ruler at the bottom edge of mattress.
2. Measure to the highest point.
3. Include the height of the pillow top, foam pad or any area that the encasing needs to zip around.
How often should you change your mattress?
In general, it's a good idea to replace your mattress every 7-10 years to ensure that you are getting the best possible sleep and support. However, it's important to note that not all mattresses will last for the same amount of time. A high-quality mattress that is well cared for and regularly maintained can last for 10 years or more, while a lower-quality mattress may need to be replaced after just a few years.

It's better to regularly inspect your mattress for signs of wear and tear, and to replace it when it no longer provides the level of comfort and support that you need.
What type of mattress is good for back pain?
For back pain, you want to purchase a mattress that is soft and can alleviate your pressure points. Therefore, a pillow top, box top, and smooth top might be the best options.
What is the difference between Euro top and Pillow top mattresses?
The truth is that a euro top is a type of pillow top mattress; however, unlike a pillow top that has a collapsed inter-stitching point between the comforting layer and the base layer, the euro top has well-distinct layers with a flat-sided comfort layer, as opposed to been collapsed.

Another difference is the material used in the comfort layer; with a euro top, foam or a fiber filling is used. However, with a pillow top, the comfort layer is composed of either wool or cotton, giving it a soft feel.

Finally, the stitching of the comfort layer is different. With a pillow top, the tufts of the comfort layer are well-spaced (about 4-5 inches apart), whiles with a euro top, the tufts are closers, giving it a tighter feel.
Can mattresses be rolled up?
Some mattresses can be rolled up, and some manufacturers even deliver new mattresses this way for ease of transport. However, it does depend on the type of mattress, with innerspring mattresses not really practical for rolling up as the springs themselves can be damaged. However, a gel memory foam mattress, some hybrid mattress types, and latex mattresses can be rolled up without harm.
How to clean urine from mattress?
1. Start by blotting the stain with a clean, absorbent cloth to remove as much of the excess urine as possible. Be sure to blot the stain, rather than rubbing it, to avoid spreading it or pushing it deeper into the mattress.

2. Mix a solution of warm water and a mild laundry detergent, and use a clean, damp cloth to gently scrub the stain. Be sure to use a gentle, circular motion, and avoid scrubbing too hard, as this can damage the mattress or spread the stain.

3. After scrubbing the stain, use a clean, damp cloth to remove any remaining detergent or soap. Be sure to rinse the cloth frequently to avoid spreading the stain.

4. To remove any lingering odors, you can sprinkle baking soda over the stain and let it sit for several hours. After the baking soda has had time to work, vacuum it up using a handheld vacuum or a soft-bristled brush.

5. Finally, allow the mattress to air dry completely before using it again.

It's important to act quickly when trying to remove urine from a mattress, as the longer the stain is allowed to sit, the harder it will be to remove.

Topper Info

Why do we need mattress topper
There are several reasons why we might choose to use a mattress topper. Some of the most common reasons are included as follows:

To make an older, less comfortable mattress more comfortable: Over time, mattresses can become less comfortable and supportive, and a mattress topper can help to make an older mattress more comfortable and enjoyable to sleep on.

To add extra support or cushioning to a newer mattress: Some people find that their new mattress is too firm or too soft for their preferences, and a mattress topper can help to add the right amount of support or cushioning to make the mattress more comfortable.

To improve the quality of your sleep: A good mattress topper can help to improve the quality of your sleep by providing the right level of support and comfort for your body. This can help to reduce tossing and turning.

Overall, a mattress topper can help to improve the comfort and support of your mattress, leading to better sleep and a more enjoyable experience.
What is the difference between a mattress pad and a mattress topper?
A mattress pad is a thin layer of padding that is placed on top of a mattress to protect it and provide a little extra comfort. It is typically made from materials such as down alternative fill, polyester, or a blend of both.

A mattress topper, on the other hand, is a thicker and more substantial layer of padding that is placed on top of a mattress to provide additional comfort and support. It is typically made from materials such as memory foam, or latex, and it is available in a variety of thicknesses and firmness levels to suit different preferences and needs.

Overall, the main difference between a mattress pad and a mattress topper is the level of comfort and support they provide. A mattress pad is a thin, protective layer that provides a little extra cushioning, while a mattress topper is a thicker, more substantial layer that can significantly improve the comfort and support of your mattress.
Why do foam mattress toppers turn yellow?
When we sweat, or simply due to the oils on our body, that all end up collecting on the foam mattress toppers. Enough of this will cause the foam mattress toppers to turn yellow over time. In addition, the foam itself may oxidize over time, and that aging can also make the foam mattress toppers turn yellow.
Can you wash a mattress topper in the washing machine?
It depends on the material of the mattress topper. If the mattress topper is made from down or polyester, then yes, it can be machine-washed. But, of course, it needs to fit in the washing machine, and if it does, it's best to use the gentle setting. You also only want to use a mild cleaning detergent.

If you've got a memory foam mattress topper, then you will not be able to use a washing machine as it will end up being broken apart by the machine. Once that happens, it's not really possible to fix it, which means getting a replacement.
How long does a mattress topper last?
With the proper care and cleaning routine, a good quality mattress topper should easily last between 3 - 5 years, making it a sound investment option for those looking to enhance their sleep.
How to store mattress toppers?
To store a mattress topper, you can follow these steps:
Start by making sure the topper is clean and completely dry. Then roll it up tightly and secure it with a bungee cord or other type of strap. This will help to keep it compact and prevent it from unrolling or becoming damaged during storage.

If the topper is made from a material that is susceptible to damage from moisture, such as memory foam or latex, consider placing it in a plastic storage bag to protect it from moisture.

Finally, store the topper in a cool, dry place, suc as a closet or attic, as long as they are not subject to extreme temperatures or moisture.

Pillow Info

Do I need to fluff the pillow after unboxing?
Yes, you do need to fluff the pillow! In fact, it’s best to fluff it often (daily, if possible) to keep your pillow looking and feeling fresh. We designed it to be easily revived with a quick fluff. While most pillows are filled with batting or garnetted fiber that tends to bunch or clump, each fiber cluster in the Bedstory pillow is individually blown into it. This advanced process keeps the fill from bunching and also allows it to be easily rejuvenated. If you neglect to fluff regularly, your pillow may compress and flatten over time, but it will always bounce back with a little love.
Is it possible to adjust the height of my pillow?
Yes, if you choose our Cool and Warm Reversible Pillow, it comes with a small foam bag, so removable outer cover allows you to adjust the loft of your pillow by adding or removing pieces of shredded memory foam to get the thickness you desire.
How often to replace pillows?
This is based on the material of the pillow, as well as how well you’re able to maintain these pillows. Polyester comes with the lowest lifespan, with some pillows lasting only up to six months. Again, this is due to the material quality and the pillow losing its shape. Foam pillows come next, again due to their shape, and without proper management can last up to a year.

If you’re looking for pillows that will tend to last longer, you’ll not only have to maintain them properly, but you’ll also need to invest in higher-quality materials. Pillows out of latex, for example, have a lifespan of two to four years. On the other hand, down pillows, and down alternative pillows can easily last up to two years.
How to fluff your pillows?
There are some tips that could help you fluff the pillows. They are as follows:

Tip 1 – Let the dryer do the fluffing
Use the dryer only with no heat functionality. You're going to place the pillow in the dryer with tennis balls. You can set the tennis balls in a sock to make stacking easier.

Tip 2 – Place it outside
You can simply leave your pillow outside to get some fresh air. The natural breeze will fluff it for you.

Tip 3 – Fluff it with your hands
You could fluff your pillows by pinching, squeezing, and putting pressure all over the pillow. This will help redistribute the pillow properly back into its shape.

Shipping & Return

When can I expect to receive my BedStory products?
Our products typically ship out of their respective facilities 1-2 business days after you place your order and then take between 2-7 business days in transit to arrive at your door. To streamline production, different products may ship from different facilities, meaning multi-product shipments may not always arrive together. Once your product ships, you’ll receive a shipping confirmation email with a tracking number. And the products you order will be sent from our warehouse. Details: US Warehouse: 4101 W 42nd Pl, Chicago, IL 5660 Lindbergh Ln,Bell,CA ; 60 Enterprise Ave N,Unit 4,Secaucus,NJ ; C/O 300 W Airtex Blvd, Suite 200, Houston, TX CA Warehouse: 7995 Winston Churchill Blvd.Brampton, ON L6Y 5Z4 CA 5225 Boundary Road Navan, ON K4B 0L3 CA
Do I pay for shipping?
Shipping is on us – we wouldn't have it any other way!
You will be refunded for the cost of the mattress, topper (less any discounts) once the mattress or topper is removed from your home. Please email us at to initiate a return. If you paid online, your refund may take 1-3 business days to appear on your account.

Contact Us Directly

Still can't solve your problem?
Please contact us by email:, and we will reply you usually within 24 hours.
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