Shipping and delivery

Do I need to pay for the shipping?

Shipping is free, and the shipping method is chosen by BedStory by default. While shipping is free, we will choose both economical and fast way (Fedex, UPS and USPS).

When can I expect to receive my BedStory products?

Our products typically ship out of their respective facilities 1-2 business days after you place your order.

Then take between 3-7 business days in transit to arrive at your door (US: 2-5 business days; CA: 3-7 business days).

To streamline production, different products may ship from different facilities, meaning multi-product shipments may not always arrive together.

Once your product ships, you’ll receive a shipping confirmation email with a tracking number.

And the products you order will be sent from our warehouse.

US Warehouse:

4101 W 42nd Pl, Chicago, IL

5660 Lindbergh Ln,Bell,CA ;

60 Enterprise Ave N,Unit 4,Secaucus,NJ ;

C/O 300 W Airtex Blvd, Suite 200, Houston, TX

CA Warehouse:

7995 Winston Churchill Blvd.Brampton, ON L6Y 5Z4 CA

5225 Boundary Road Navan, ON K4B 0L3 CA

What if I don't receive the package?

We offer delivery tracking information to our customers, so customers can track the transit status online.

1st, please check the tracking link we provided to make sure your package is not in transit

You have not received your package and five days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: We may require you to first contact us and either wait for a response or for 48 hours before you are eligible to request a refund.

What if I don't want this product？

Please check the detailed information on our Returns and refunds policy page.

Other questions about the shipping and delivery should be sent to us at support@bedstory.com.

How do I track my order?

Shopping on BedStory are easy & safe. When you buy the products on BedStory, you will receive the tracking details after 1-3 days. To track your order, you can simply locate your shipping emaill and click on the tracking number.