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Shipping and delivery
Do I need to pay for the shipping?
We offer complimentary shipping for all orders and the shipping method is automatically selected by BedStory. Although we provide free shipping, we strive to ensure both fast and economical delivery options by utilizing trusted carriers such as FedEx, UPS, and USPS.
When can I expect to receive my BedStory products?
Following this, they will take between 3-7 business days in transit to arrive at your delivery address. (2-5 business days within the US; 3-7 business days within Canada).
To optimize production efficiency, different products may ship from different facilities, which means that multi-product shipments may not always arrive together.
Upon shipment of your order, a shipping confirmation email containing a tracking number will be sent to you. Please note that all products are dispatched from our warehouse.
Our warehouses are located in the following regions:
US Warehouse:
4101 W 42nd Pl, Chicago, IL 5660 Lindbergh Ln, Bell, CA 60 Enterprise Ave N, Unit 4, Secaucus, NJ C/O 300 W Airtex Blvd, Suite 200, Houston, TX
CA Warehouse:
7995 Winston Churchill Blvd. Brampton, ON L6Y 5Z4 CA 5225 Boundary Road Navan, ON K4B 0L3 CA
What if I don't receive the package?
We provide our customers with delivery tracking information, allowing them to easily monitor their package's transit status online.
Before requesting a refund, we kindly ask that you check the tracking link we provide to ensure that your package is not currently in transit. If it has been five days since the maximum estimated delivery date or if the tracking information shows a delivery confirmation, whichever occurs sooner, and you have still not received your package, you may be eligible for a refund. However, please note that we may require you to first contact us and either wait for a response or wait for 48 hours before being eligible to request a refund.
What if I don't want this product？
Please check the detailed information on our Returns and refunds policy page.
Other questions about the shipping and delivery should be sent to us at support@bedstory.com.
How do I track my order?
Shopping on BedStory is easy and safe. Once you make a purchase, you will receive the tracking details within 1-3 days. To track your order, simply locate the shipping confirmation email and click on the provided tracking number.