After Sales

How it Works

Thanks again for choosing BedStory.

This page are processing warranty requests & inquiries. You can reach out us by this page when you have questions about your products, or help to resolve any other issues you’re experiencing.

Please Note: this page is only for purchases made through this website or BedStory Official stores such as Amazon/eBay/Wayfair/Cdiscount. For purchases through BedStory’s authorized resellers, please contact them directly.

All BedStory products came with a warranty, you can contact our customer service. If your products turned out to have a defect during its warranty period, please contact us via the feedback form below and we will help you to solve the issue & give you a reply as soon as possible.

Thank you in advance for all the information you’ve provided.


Choose your purchase channel *
Order Details
Order Number *
Product Name *
Product SKU
SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)
Upload Proof of Purchase(Maximum 10MB)

Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

Receipt must be clear and show the purchase date and product name.

Issue Details
Problem Description
Upload Proof of Purchase(Maximum 10MB)
Contact Information
Contact Name
Email Address *
Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)
Zip Code
Full detailed address
Phone Number
Product added to wishlist
Product added to compare.