To initiate a return, please contact our customer support team with your order number and a brief description of your request.

Yes, we can help you find the right fit and assist with an exchange. To request an exchange, simply contact our customer support team with your order details, and we will guide you through the available options based on product availability and your original purchase.

Once your return is confirmed, refunds are typically processed within 5–7 business days, back to your original payment method.

Mattress returns within the trial period are free of charge. For other items, shipping costs may apply depending on the product type and return reason.

To ensure a fair and consistent experience for all customers, our sleep trial is generally limited to one return or exchange per customer, household, or shipping address.

Certain items are not eligible for return, including but not limited to final sale or clearance items, gift cards, and customized or made-to-order products.

In certain cases, returns may be subject to partial refunds or may not be accepted if the product shows signs of excessive wear, damage, staining, or misuse beyond normal trial use.