Spine Support
I. Mattress 365-Night Trial Period
I.A. Applicable Products
I.B.When trial period start?
The 365-night trial period begins on the date of delivery.
I.C.Does the trial policy apply to third-party retailers?
1. Order from BedStory official → 365-night trial applies.
2. Order from Amazon → Contact BedStory Amazon Customer Service.
3. Other Retail: Contact the platform customer service.
BedStory is not responsible for the services of other third-party retailers.
I.D.Are sale or discounted items eligible for trial policy?
On BedStory's official website, regular-priced items are eligible for a refund, but sale items may not be. Verify sale item return eligibility at the time of purchase.
II. Return & Refund
II.A.What if I'm not satisfied during the trial?
If you decide the mattress isn't right for you at any time during the 365-night period, contact BedStory's customer service team to start the return process. They will guide you through the steps and arrange pickup.
More return info: https://bedstory.com/pages/return-policy
II.B.How long does the return process take?
Once the return request is approved, refund typically takes 5-7 business days back to your original payment method account
II.C.Do I need to keep the original packaging for a return?
For a full return, it's recommended to keep the original packaging if possible. If your return is missing original packaging, request may be rejected.
II.D.Who pays for return shipping if I change my mind?
Free return for collapse or damage. However, if the return is for personal reasons, you will need to cover the shipping costs.
Start Your Trial Today!
Mattresses
Mattress Toppers
Spine Support
Designed for Spinal Alignment
Key Features:
Support
Cooling
Relief
Comfort
Firmness
Starting from
$499.99
$999.98
B & N Francis
Verified Buyer
It comes rolled in a tube, vacuum-packed. I thought this would wreck the springs—but it didn’t. It’s very soft yet crazy supportive. The memory foam top is absolutely luxurious, not too thick, so no spongy feel or quicksand effect. Just enough to conform to our bodies and keep us very comfortable!!!
Vacumm packed
Pressure relief
Body conform
Soft supportive
Cooling Experience
Luxury Cooling Experience
Key Features:
Support
Cooling
Relief
Comfort
Firmness
Starting from
$499.99
$999.98
Willian
Verified Buyer
I tend to sleep warm, and this mattress noticeably regulates temperature throughout the night. No more waking up overheated or kicking off the blankets. I also love that it’s CertiPUR-US certified, which gave me peace of mind. The 365-night trial shows the company truly stands behind their product.
Heat dissipation
CertiPUR-US
365-night trial
Cool sleep
Premium Pick
For Heavier Sleepers (>230 lbs)
Key Features:
Support
Cooling
Relief
Comfort
Firmness
Starting from
$259.99
$519.98
Laertus
Verified Buyer
I have a spinal injury and this mattress helps alleviate some of the morning aches and pains. It came rolled up and compressed in a box and I was able to position it by myself so that when I cut open the bag it unfolded by itself right where I need it.
Alleviate aches
Spine aligned
Mattress in a box
Easy unbox
Best Upgrade
Back Pain Recovery
Key Features:
Support
Cooling
Relief
Comfort
Firmness
Starting from
$299.99
$759.98
Sharon
Verified Buyer
It keeps my body in alignment as I sleep on my side. I wake up well rested without any aches in my shoulders and hips. If I had to rate the firmness, it is an eight(8) out of 10. Ten being the firmest. When sitting on the edge, no collapsing under my weight and I'm 190 lbs.
Side sleeper
Body conforming
Extra firm support
Reinforced Edge
Signature Mattress
Euro Top Comfort
Key Features:
Support
Cooling
Relief
Comfort
Firmness
Starting from
$279.99
$559.98
MsPollyp
Verified Buyer
I didn’t want a traditional box spring mattress. The top of the mattress is designed specifically to cradle my back. There are pockets that help with spinal alignment and make this an amazingly comfortable mattress to sleep on. 100% recommend.
Cradle back
Spinal alignment
Pocket springs
Comfortable
Best Seller
Best Value Mattress
Key Features:
Support
Cooling
Relief
Comfort
Firmness
Starting from
$279.99
$559.98
Lauren M.
Verified Buyer
It's incredibly strong & supportive, but also soft & fluffy on top. There was absolutely NO strange smell when we removed the plastic. The instructions were very clear. It's affordable, comfortable, supportive, and assembled in the USA.
Strong support
Soft & fluffy top
No odor
USA Assembled
Balanced Support
Balanced Comfort Sleep
Key Features:
Support
Cooling
Relief
Comfort
Firmness
Starting from
$299.99
$599.98
Marcy
Verified Buyer
It talks about 7 zone pain relief and they are not lying! I sleep on my back and I do not wake up stiff or hurting at all. My husband is a toss and turn all night type of sleeper but, he doesn’t bother me which is WONDERFUL!!
Pain relief
Back sleeper
Motion isolation
Undisturbed sleep
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