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Full Year to Decide
Spend a full year living on it.
We are so confident in mattress quality and durability of our craftsmanship.
BedStory 365-Night Home Trial
Take a full year to decide if our product fits for you.
Try It Now, Decide Later.
Easy Returns
If you're not completely satisfied within 365 nights, we’ll arrange a pick-up and give you a full refund. Risk-free.
10-Year Warranty
Every BedStory mattress comes with a 10-year warranty for peace of mind. We stand behind the quality of our products.
How Does It Work?
Place an Order
Choose your right one mattress
Free Delivery
Arrive in 2-5 days
Sleep On It
Take a full year to experience
Decide & Notify
Making a decision
Frequently Asked Questions
Is the 365-night trial available on all BedStory mattresses?
Yes. The 365-night trial is offered on BedStory mattresses and toppers. You can try adapting the mattress, and we offer risk-free returns if you decide to leave it.
Does the trial start from the purchase date or the delivery date?
The 365-night trial period begins on the date of delivery, when you receive and can start using the mattress.
What if I'm not satisfied with my mattress during the trial?
If you decide the mattress isn't right for you at any point within the 365-night period, contact BedStory's customer service team to initiate the return process. They will guide you through the steps and arrange for pickup.
More return info: https://bedstory.com/pages/return-policy
Does the 365-night trial apply to purchases from third-party retailers like Amazon?
1. Order from BedStory official → 365-night trial applies.
2. Order from Amazon → Contact BedStory Amazon Customer Service.
3. Other Retail: Contact the platform customer service. BedStory is not responsible for the services of other third-party retailers.
Amazon store: https://www.amazon.com/stores/BedStory/page/231362E4-4E93-465C-89B8-61BE3BEFF0E3?lp_asin=B0FNCXL6XT&ref_=ast_bln&store_ref=bl_ast_dp_brandLogo_sto
Are sale or discounted items eligible for the 365-night trial?
On BedStory's official website, regular-priced items are eligible for a refund, but sale items may not be. Verify sale item return eligibility at the time of purchase.
How long does the return process take?
Once your return is received and inspected, you will receive an email notification. If approved, your refund will be processed and credited to your original payment method. Refunds typically take 5-7 business days to appear in your account after processing.
Can I exchange my mattress instead of returning it?
Yes, we offer hassle-free exchanges as part of our 365-night trial policy. If the mattress isn't right for you, you can exchange it for a different model.
Do I need to keep the original packaging for a return?
For a full return, it's recommended to keep the original packaging if possible. If your return is missing original packaging, your return request may be rejected.
What conditions would prevent me from getting a full refund?
Partial refunds may be granted in certain situations :
1. Items not in original condition, damaged, or with missing parts.
2. Sales of certain items may not be refundable.
Who pays for return shipping if I change my mind?
If the product is returned due to force majeure events such as collapse or damage, we will provide free return service and arrange door-to-door pickup. However, if the return is for personal reasons, such as a change of mind, you will need to cover the shipping costs.