• Visible sagging greater than 2 inches.
• Foam cracking or splitting under normal use.
• Coil or structural failure.
• Zipper or cover defects (if applicable).

• Normal softening or comfort preference changes.
• Improper use (e.g., unsupported foundation).
• Stains, spills, or physical damage.
• Minor body impressions (< 2 inches).

If you're UNCERTAIN whether your issue qualifies for coverage, our team will help you determine eligibility before you submit a claim.

BedStory mattresses are built for long-term durability and backed by an extended limited warranty.

Designed to support you for years of restful sleep.

The warranty is valid only for the original purchaser and is non-transferable.

Yes — proper support is essential:

• Slatted base with slats ≤ 3 inches apart.
• Box spring or adjustable base.
• Solid, flat foundation.

Using the right foundation helps prevent sagging and ensures your warranty remains valid.

• 365-Night Trial → Try the comfort, risk-free.
• Warranty → Protects against defects long-term.

1. Contact our support team.
2. Provide photos of the issue.
3. Share your order details.
4. Our team will review and respond within 48 hours.

Not always.

• In most cases, we evaluate based on photos.
• If needed, we’ll guide you through the next steps.
• No complicated shipping required for verified defects.

We make the process as easy as possible for you.

Comfort is personal — and that's exactly why we offer a 365-night trial.

• Give your body at least 30 nights to adjust.
• If it’s still not the right fit, we’ll help with a return or exchange.

Most comfort-related issues are resolved during the trial period — not through warranty claims.

1. Trusted by thousands of families across the U.S.
2. Premium materials (CertiPUR-US® certified foams).
3. Engineered for multi-generational sleep support.
4. Backed by our Warm Guardian philosophy.

Because every bed we build is meant to protect a story — including yours.